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FAQ
Please see below our most frequently asked questions about Inner Strength Supplements. You will find our FAQs cover: Inner Strength Autoship, General Delivery Information, and Practitioner-Only Products.
How does Inner Strength Autoship work?
Inner Strength Supplements encourages your proactive journey to optimal health by rewarding you with Inner Strength Autoship savings. Purchase your products through Inner Strength Autoship and you regularly receive a 5% Discount PLUS Free Shipping PLUS convenient direct-to-door delivery. You choose the frequency, or it can be specified by your health practitioner, and you can cancel at any time. It’s the easiest and most money-saving way you can support your journey to optimal health.
How do I set up, change, or cancel my Inner Strength Autoship?
With Inner Strength Autoship you have the freedom and flexibility to manage your account at any time. You can do this online once you've registered and logged in to your Inner Strength account.
Even if you’re a current Inner Strength customer, you will need to register to set up your Inner Strength Autoship. You will then have complete access to your Inner Strength purchase history.
As always, if you need to delay or cancel your next order, you can do so at any time. Simply call us on 03 544 77 86 or admin@innerstrength.co.nz.
How do I establish the Autoship frequency for my products?
In working with your Practitioner, and by looking at your product usage – ie. the number and frequency of supplements taken – you can easily calculate when you will run out, and thus how often your supply needs to be ordered to keep you on your path towards your health and fitness goals.
You can contact our friendly administration team at admin@innerstrength.co.nz or call us on 03 544 7786 for assistance with tracking.
For non-Inner Strength Autoship deliveries, do I get charged for shipping?
Shipping for these orders incurs a flat-rate shipping cost of $7, or $10 for rural deliveries. Complimentary direct-to-door shipping is given to any customers using Inner Strength Autoship.
How long is your general processing and delivery time?
Mon-Fri orders placed before 12pm are processed that same day.
Orders placed before 12pm should be delivered in 2-3 days, orders placed after 12pm should be delivered in 3-4 days.
*A small number of our products are not stocked on hand and may have an additional wait time. These products will have a notification regarding the different delivery date when added to your cart.
Do you ship products outside of New Zealand?
We ship to New Zealand and Australia. If you are an existing Inner Strength Supplements customer or a new customer interested in our products, and you're located in these countries, you're in luck! For inquiries or to discuss the details of shipping to your location within New Zealand or Australia, please contact us at 03 544 7786 or support@innerstrength.co.nz
How can I track my order?
Once your order has been dispatched you will receive an e-mail with all the relevant tracking information.
I’ve ordered my products, but I no longer need them, what can I do?
Please get in touch with our administration team immediately about your order on 03 544 7786 or at admin@innerstrength.co.nz. Note: We offer refunds on products within 7 days of delivery, under certain conditions. Refunds are not available for heat-sensitive items, or products that have been opened or disturbed. Refunds will be processed once the returned item is received, with return shipping costs covered by the customer. A restocking fee will apply.
Why do you have Practitioner-Only products?
Inner Strength Supplements' Practitioner-Only range has been specifically developed to meet the prescriptive needs of qualified health and fitness practitioners, and to satisfy those companies supplying us who insist their superior formulations are not at any risk of being associated or confused with any other products.
How can I access the Practitioner-Only range?
Our Practitioner-Only products are available through a separate application process to ensure their mandate of Practioner-Only status is strictly maintained. Simply put, this means we cannot distribute these products to you unless you are an Inner Strength / Health Function client or are working with a Qualified Practitioner.
For further information about accessing our Practitioner-Only products, or to inquire about becoming an Inner Strength client, please contact administration on (03) 544 7786 or admin@innerstrength.co.nz.
I am already under the guidance of an existing practitioner, can I purchase from your Practitioner-Only range?
We are happy to consider how we can provide you with a solution to your nutritional supplement needs – please contact administration on (03) 544 7786 or admin@innerstrength.co.nz.
How do I know if a product I see is Practioner-Only?
Any product from the Practitioner-Only range will have a pop-up notification when you view the product information. You will also see this notification when you go to Check-Out.
What if I can’t find the Inner Strength product my practitioner has recommended?
Please contact us directly on 03 544 7786 or admin@innerstrength.co.nz and we will do our best to assist.
Can Inner Strength order for me Practitioner-Only products not in your current range.
In some cases we are able to look at bringing in specialty lines for our customers. Please contact us directly on 03 544 7786 or admin@innerstrength.co.nz.
I’m a health and/or fitness practitioner – can my clients obtain their Practitioner-Only supplies via Inner Strength Supplements?
Dependent on the companys’ supply standards and regulations, we will do our best to service the needs of other practitioners and their clients. Please contact us directly on 03 544 7786 or admin@innerstrength.co.nz for more in-depth discussion.
Whats your privacy policy?
We collect personal information such as your name, address, email address, phone number, and payment details when you make a purchase or create an account on our website. Additionally, we automatically gather usage data like your IP address, browser type, and the pages you visit on our site.
The information we collect is used to process your transactions, communicate with you about your account or transactions, enhance our website and product offerings, and, if you have consented, for marketing purposes. We are committed to not selling your personal information and will only share it with service providers who assist us in payment processing, shipping, and marketing, or with law enforcement or government agencies if required by law.
To ensure the security of your personal data, we implement various measures such as encryption and secure server usage. You have several rights concerning your information: you can access the personal information we hold about you, request the correction of any incorrect information, opt out of marketing communications, and delete your account and information under certain conditions.
Our website uses cookies and tracking technologies to improve your browsing experience and analyze traffic. You have the option to disable cookies through your browser settings. Please note that this privacy policy may be updated periodically, and we will inform you of significant changes by posting the updated policy on our website.
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